Policies & Notices
1. Non-Discrimination Notice
Care Alliance Health Center does not discriminate on the basis of race, color, national origin, sex, age, disability, or any other protected category. We are committed to providing equitable care to all individuals. Language assistance services are available at no cost to our patients. For grievances or additional support, please contact our Patient Services Department.
2. Privacy Policy (HIPAA Notice of Privacy Practices)
Your health information is protected under federal laws, including the Health Insurance Portability and Accountability Act (HIPAA). Care Alliance Health Center is committed to maintaining your privacy and will only use or share your information as permitted by law. For questions about your rights or to file a privacy-related complaint, please contact our Compliance Office.
3. Sliding Fee Discount Program Notice
We believe everyone deserves access to quality healthcare, regardless of their financial situation. Care Alliance offers a Sliding Fee Discount Program based on income and family size. Please inquire with our front desk staff or visit the Financial Services page for eligibility criteria and application instructions.
4. Patient Rights and Responsibilities
Care Alliance Health Center is dedicated to respecting the dignity and rights of every patient. You have the right to respectful treatment, informed consent, and privacy. In turn, we ask that you provide accurate health information and communicate openly with our team.
5. Hours of Operation and Emergency Contact Information
Our clinics operate Monday through Friday, 8:00 a.m. to 5:00 p.m. For after-hours emergencies, please call 911. Detailed clinic schedules are available on the “Contact” page.
6. Language Assistance and Accessibility Notice
Care Alliance Health Center complies with all accessibility laws, including the Americans with Disabilities Act (ADA). We provide language interpretation services to ensure our services are accessible to everyone. For assistance, please ask our staff or call 216-535-9100.
7. Notice Regarding Federal Tort Claims Act (FTCA) Coverage
Care Alliance Health Center and its healthcare providers are covered under the Federal Tort Claims Act (FTCA). This coverage provides protection for medical malpractice claims and ensures accountability in delivering high-quality care.
8. Financial Assistance and Billing Policies
Care Alliance Health Center offers financial assistance for eligible patients. Please visit our “Insurance” page for more details about available programs, payment plans, and billing practices.